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Terms & Conditions
Last Updated: October 25, 2025
Welcome to Alleppey Homes. By accessing our website and booking our services, you agree to comply with and be bound by the following terms and conditions.
1. Booking & Reservations
- All bookings are subject to availability and confirmation from Alleppey Homes.
- A valid government-issued ID must be presented at check-in.
- Check-in time is 2:00 PM and check-out time is 11:00 AM unless otherwise agreed.
- Early check-in or late check-out is subject to availability and may incur additional charges.
- Full payment must be received prior to or upon check-in, unless other arrangements have been made.
2. Cancellation Policy
- Homestay: Cancellations made 7 days or more before check-in will receive a full refund. Cancellations made within 7 days will forfeit 50% of the booking amount.
- Houseboat: Cancellations made 14 days or more before the cruise date will receive a full refund. Cancellations made within 14 days will forfeit the full booking amount.
- No-shows will result in forfeiture of the entire booking amount.
- Refunds will be processed within 7-10 business days.
3. Payment Terms
- We accept cash, bank transfers, and UPI payments.
- All prices are quoted in Indian Rupees (INR) unless otherwise stated.
- Prices are subject to change without notice, but confirmed bookings will honor the original quoted price.
- Any additional services requested during your stay will be charged separately.
4. Guest Responsibilities
- Guests must respect the property, other guests, and local customs.
- Smoking is not permitted indoors. Designated smoking areas are available.
- Guests are responsible for any damage caused to the property during their stay.
- Loud noise or disruptive behavior that disturbs other guests is not permitted.
- The maximum number of guests per room must not be exceeded.
- Pets are not allowed unless prior arrangement has been made.
5. Liability
- Alleppey Homes is not responsible for loss, theft, or damage to personal belongings.
- Guests participate in activities at their own risk.
- We are not liable for any injuries sustained during your stay or activities.
- Travel insurance is recommended for all guests.
6. Weather & Force Majeure
- Houseboat cruises may be cancelled or modified due to adverse weather conditions for safety reasons.
- In case of force majeure events (natural disasters, government restrictions, etc.), bookings may be rescheduled or refunded.
- We are not liable for any costs incurred due to weather-related cancellations.
7. Privacy
Your personal information will be handled in accordance with our Privacy Policy.
8. Photography & Marketing
By staying with us, you consent to photographs taken during your stay being used for marketing purposes unless you explicitly opt out.
9. Modifications to Terms
We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of modified terms.
10. Governing Law
These terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Alappuzha, Kerala.
11. Contact Information
For any questions regarding these terms, please contact us:
12. Acceptance of Terms
By making a booking with Alleppey Homes, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
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